Industry
Financial Services / Fin-tech
Timeframe
Aug 2020 - May 2024
Role
Front-end Developer, Business Analyst, Product Owner
Product Owner Aug 2021 - MAY 2024
Executed 12+ projects end-to-end using Agile methodologies (SCRUM/Kanban), managing requirement gathering from global stakeholders and conducting Feasibility Analysis with Excel and SQL.
Fast-tracked to Senior Designer in 1 months for outstanding performance.Improved data accuracy from 70% to 98% by writing custom scripts to analyze inconsistencies, benefiting 40+ downstream data consumers and Citibank end users.
Led research and wireframing for a website redesign for Canada’s largest telecom provider; identified customer pain points to streamline the lead booking and conversion process across 30+ screens.
UI/UX Developer AUG 2020 - JUL 2021
Mentored 4+ junior designers in understanding project requirements and delivering industry standard designs.
Collaborated with UX Designers to prototype low-fidelity wireframes on InVision to enhance the UI design of CitiBusinessOnline Portal.
Analyzed user pain points through User Story map to inform prioritization of valuable features like Currency Carousel, Transactions Grid, etc which improved User engagement by 32%.
Achieved 90% ADA Compliance (Americans with Disabilities Act Standards for Accessible Design) using tools like NVDA and aXe and coding on React framework.
All my work during my time at Citi is protected under an NDA.
Please feel free to reach out to me directly for a detailed discussion about my contributions.
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